Some of the solutions provided to IT Departments

Servicedesk

Service Catalogue, Call Management, Email/SMS Communication, Management Reporting

Asset Management

Electronic Hardware Inventory, Fixed Asset Management, Depreciation, Rental Reporting

Software Licensing

Electronic Software Inventory, License Management

SLA Management

Mutually agreed Service Levels, SLA versus KPI metrics, Escalations

Field Service

Technician Enablement, Mobility, Service Billing, Activity Scheduling

Workflows

Business Processes, Checklists, Approvals, Sign-Off, Sub-Tasks

Employee Benefits

Bursaries, Disability, Medical Aid, Pension Fund, Retirement Fund, Study Assistance…

Payroll

Allowance, Compensation Management, Deductions, Employee Information, Leave, Reports, Returns, Salary/Payslips

Employee Relations

Case Management, Conciliation / Arbitration, Consultation, on IR/ER, General Legislative Compliance, Resolution Management, Wage / Salary Negotiations…

Projects

Corporate Policy Development, HR Process Improvement, Performance Management

Staff Movement

New Staff Appointment, Staff Transfers, Resignation, Termination

Table Management

Acquiring Talent, Developing Talent

Asset Management

Audits, Purchasing, Tracking, Depreciation, Transfers, Disposals, Stock Takes, Budgeting

Workflows

Ordering, Approvals, Sub-tasks, Sign-Off, Checklists

Maintenance

Schedules, Repairs, Stock levels, Checklists, Recurring fault trends

Security

Access Control, Parking

Advertising

Print Media, Social Media, Radio, Television, Sponsorship

Corporate Branding

Signage, Clothing, Corporate Identity, Stationery

Communication

Newsletters, Social Media, Websites, Competitions

Events

Roadshows, Exhibitions, Sponsorships, Conferences

Complaints

Record and Respond to complaints, Customer Satisfaction, Communication

Compliments

Record compliments, Employee satisfaction, Continual Improvement

Queries

Rapid resolution, query routing, analysis and reporting

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