Servicedesk
Service Catalogue, Call Management, Email/SMS Communication, Management Reporting
Asset Management
Electronic Hardware Inventory, Fixed Asset Management, Depreciation, Rental Reporting
Software Licensing
Electronic Software Inventory, License Management
SLA Management
Mutually agreed Service Levels, SLA versus KPI metrics, Escalations
Field Service
Technician Enablement, Mobility, Service Billing, Activity Scheduling
Workflows
Business Processes, Checklists, Approvals, Sign-Off, Sub-Tasks
Employee Benefits
Bursaries, Disability, Medical Aid, Pension Fund, Retirement Fund, Study Assistance…
Payroll
Allowance, Compensation Management, Deductions, Employee Information, Leave, Reports, Returns, Salary/Payslips
Employee Relations
Case Management, Conciliation / Arbitration, Consultation, on IR/ER, General Legislative Compliance, Resolution Management, Wage / Salary Negotiations…
Projects
Corporate Policy Development, HR Process Improvement, Performance Management
Staff Movement
New Staff Appointment, Staff Transfers, Resignation, Termination
Table Management
Acquiring Talent, Developing Talent
Asset Management
Audits, Purchasing, Tracking, Depreciation, Transfers, Disposals, Stock Takes, Budgeting
Workflows
Ordering, Approvals, Sub-tasks, Sign-Off, Checklists
Maintenance
Schedules, Repairs, Stock levels, Checklists, Recurring fault trends
Security
Access Control, Parking
Advertising
Print Media, Social Media, Radio, Television, Sponsorship
Corporate Branding
Signage, Clothing, Corporate Identity, Stationery
Communication
Newsletters, Social Media, Websites, Competitions
Events
Roadshows, Exhibitions, Sponsorships, Conferences
Complaints
Record and Respond to complaints, Customer Satisfaction, Communication
Compliments
Record compliments, Employee satisfaction, Continual Improvement
Queries
Rapid resolution, query routing, analysis and reporting
