Drive IT Through Innovation

Unified Platform that Includes PinkVERIFY Certified Service Desk, Asset Manager, and Patch Manager to Streamline Business Processes across the Organization Without the Need for Third-party Tools.

On-Premises

Private Cloud

Public Cloud

Reinvent your Internal Service Delivery

Motadata ServiceOps is an ITIL compliant ITSM tool that uses AI/ML to optimize and streamline service delivery across the various business processes.

Reshape ITAM Strategy: Get More, Spend Less

Maintain complete transparency of your IT and Non-IT assets using our Asset Manager solution and never lose track of your inventory, powered by ITIL processes.

Reduce Security Vulnerabilities with Automated Patching

Reduce security risks and increase operational efficiency by centrally managing all distributed endpoints and keeping all systems updated using our patch management software that automates the entire patch management life-cycle.

Make Confident Decisions with Analytics & Reports

Motadata ServiceOps is equipped with 20+ OOB dashboards for different stakeholders. Apart from this, technicians can generate and schedule Audit and Performance reports on the go without acquiring additional skills for complex and difficult SQL queries.

Feature Highlights

Increase technician efficiency with intelligent automation, easy customizations, and intuitive UI

Auto-ticket Assignment

Leverage in-built AI-based load balancing algorithm to automate ticket prioritization, categorization, and assignment to appropriate technicians.

SLAs and Escalation

Easily customize SLAs and deliver timely services and faster resolutions with automated SLA escalation.

Multi-channel Support

Allow end-users to raise tickets via multiple channels like a support portal, chat, phone, email, mobile app, and even third-party apps.

Self-service Portal

Enable end-users to easily create requests, track ticket status and approvals, and find answers to common issues by themselves.

Service Catalogs

Present available services by creating service items from templates with custom workflows, SLAs, approvals, tasks, and scenarios.

Workflow Automation

Streamline the resolution process with workflows based on certain criteria. Visualize multiple levels and actions through the drag-and-drop workflow designer.

Live Chat Channel

Enable end-users to get instant resolutions and facilitate better collaboration between support technicians with a live chat channel.

Email to Ticket

Automatically create tickets from emails using email command and assign the ticket to an appropriate technician.

Smart Notifications

Keep end-users, technicians, and key stakeholders in the loop about the entire ticket resolution process with custom notifications.

Active Directory Support

Create a network for Windows Active Directory to support password resets, account unlocks, and so on from the service desk portal.

Feedback

Track customer satisfaction index by easily capturing feedback for each resolved request.

Integration

Easily integrate the IT service desk with third-party applications to create and edit ticket requests using REST API.

Mobile App

Resolve incidents and address service requests on the go with our native mobile app. Enable users to create and track tickets from anywhere, anytime.

Reporting & Dashboard

Obtain visibility into your service management processes with OOB reports and monitor service desk performance with a comprehensive dashboard.

Maintain accurate IT asset inventory with automated asset discovery, asset utilization, and integrated CMDB

Agent & Agentless Discovery

Discover and import data for IT assets in your network automatically using versatile scanning methods.

Software Management & Metering

Automatically categorize software and get utilization information to plan software purchases and ensure compliance.

CMDB

Keep a comprehensive repository of all assets in the organization with CMDB. Get detailed visibility into how they are linked to one another.

Asset Baseline

Define a set of attributes that all instances of the same asset type should have in order to back out after a change and restore to the original configuration.

Remote Desktop

Connect to remote computers over both intranet and internet with support for chat, file transfer, and video call.

Software Normalization

Create a comprehensive view of software used across multiple systems, offices, and networks based on conditional rules.

Advanced Search for Assets

Leverage advanced search to perform complex queries using keywords and search options to find assets and asset information.

Product and Vendor Catalog

Maintain a database of products from different vendors with price, warranty, and maintenance details.

Barcode & QR Code Configuration

Generate barcode and QR code tags for efficient tracking of hardware assets to ensure good fault tolerance and fast scanning.

Asset Association with Ticket

Easily associate assets to incident, request, problem, or change tickets to get relevant information.

Audit Trail

Track changes made to an asset by scanning history logs using the audit trail

Workflows

Automate CMDB property updates based on certain events with robust workflows.

Inventory Reports

Generate customizable, out-of-the-box reports to track asset inventory and key metrics like asset utilization.

Webhook

Trigger API calls using workflow automation with Webhook support to improve integration capability with other products.

Relationship Mapping

Map and visualize dependencies among assets to perform impact analysis for change deployment or RCA for a problem.

Prohibited Software

Mark certain software as prohibited during discovery based on rules. Automatically remove the prohibited software with the auto-uninstall feature.

Track Asset Movement

Track movements and set approvals for assets moving in and out of the premise, e.g., sending assets out for repair.

Asset Location Tracking

Track the location of IT assets in the network with location mapping support for different IP addresses ranges.

Keep your systems updated and achieve patch compliance with automated patch management

Automated Patch Management

Automate all stages of patch management like scanning, testing, approval, and deployment for all the machines in your network.

Test Group Machines

Use different Test Group Machines to automate testing of missing patches before distributing them on various networks to avert vulnerabilities.

Rollback Patch Updates

Rollback or uninstall insignificant patches or patches to outdated applications that have been declined.

System Health Detection

Identify missing patches and categorize them based on severity by assessing all endpoints with System Health Detection.

Adaptable Deployment Policy

Effortlessly define or customize patch deployment policies to fit your specific organizational requirements.

Windows Patch Management

Automatically install the latest features update and software packages for the Windows machines in your network.